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Privacy Notice​​

The protection of privacy and personal data reflects VirtualConnection's values and this privacy notice aims to affirm the company's commitment to security and transparency in the treatment of this data, as provided for in the current personal data protection laws.

The purpose of this page is to detail how VirtualConnection collects, uses, shares and protects personal data from users of its services, as well as the existing alternatives for handling this data.

What data is covered?

VirtualConnection processes personal data, which are understood as data that allow the identification or identification of a natural person.

The company collects data for the execution of regular activities with users of services offered by the same. The list of data collected generally includes: identification data, contact data, financial data, browsing data (cookies, IP address), biometric data and other data that may be necessary to perform these services. It may vary according to the relationship between VirtualConnection and the data subject.

 

More information on the use of this data can be found in the specific terms of each service, requested from the DPO.

On which services does VirtualConnection collect personal data?

The personal data used by the company is collected to perform services, such as:

  • SALES CENTER (ACTIVE AND RECEPTIVE TELE SALES)

  • RELATIONSHIP CENTER WITH DELINQUENT CUSTOMERS (RECEIVABLES MANAGEMENT)

  • CHATBOTS FOR SALES AND SERVICE AUTOMATION

  • WORKFLOW FOR RELATIONSHIP RULE AND CAMPAIGN MANAGER

  • DIGITAL PLATFORMS WITH MULTI-CHANNEL FOR INTERNAL CONTACT CENTER

  • HOT SITE DEVELOPMENT WITH INTEGRATED CALL ME NOW

  • RELATIONSHIP AND SAC CENTER

  • RETENTION CENTER

  • OMNICHANNEL SERVICE AND RELATIONSHIP SOLUTIONS

  • PAYMENT OPTIONS

  • SERVICE QUALITY MONITORING

  • PCP - PRODUCTION PLANNING AND CONTROL

In addition to the provision of such services, personal data from employees, suppliers and contractors are collected. The processing of this data is regulated in specific documents.

What is the purpose of collecting and processing personal data?

The collection and processing of personal data is carried out for legitimate, explicit and specific purposes. Most personal information is provided directly by the holders for one of the following reasons:

  • Contact us while offering our services;

  • To browse our websites and applications securely;

  • To better target the contents of our websites;

  • In order for us to perform our services.

  • To perform regular activities with customers of services offered by VirtualConnection.

More information about the purposes and legal bases for collecting and processing this data can be found in the specific terms of each service, available on their respective platforms.

 

VirtualConnection stores evidence of opt-in (express) consent when such consent is considered, by applicable privacy laws, essential for data processing. Likewise, in the event of a revocation of consent, evidence of such revocation is also stored.

How is personal data shared?

  • Sharing with third parties:

VirtualConnection may share personal data with its controlled companies and with suppliers, if necessary for the provision of services. For this sharing, rights and duties of the parties are established, in order to prevent the use of personal data in a way different from that established by the company and/or that violate applicable privacy laws. It is also required that all those involved treat personal data with security and secrecy, and keep them only for a specified period. These obligations remain even after the end of the relationship between the parties.

In some circumstances, VirtualConnection may be legally required to share personal data in order to respond to inquiries or investigations.

  • International data transfer:

VirtualConnection may share personal data with its controlled companies or with contracted companies based outside the national territory, subject to local legal requirements. The transfer of personal data will only be carried out to controlled companies, entities or international bodies located in countries that observe an adequate level of protection of personal data or that guarantee compliance with the principles, rights and data protection regime of the applicable privacy laws.

The company may adopt one of the following safeguards: (i) contractual clauses approved by the supervisory authorities, in accordance with applicable privacy legislation; or (ii) approval of appropriate regulatory documents, in the case of transfers involving controlled companies.

What are the rights of holders in relation to their personal data?

The holder of personal data has the following rights in relation to their data, insofar as such rights are recognized by applicable laws:

  • Processing confirmation: confirmation of the existence of processing of data held by VirtualConnection;

  • Access to data: access to data collected by the company, with the exception of trade and industry secret protection cases;

  • Data correction: request for correction of data that contain incomplete, outdated or erroneous information;

  • Anonymization and blocking: the anonymization and blocking of unnecessary, excessive or processed data in violation of the provisions of applicable legislation. Anonymization will take place considering the use of reasonable technical means available at the time of data processing;

  • Portability: portability of personal data upon express request. VirtualConnection and its controlled companies reserve the right to deny portability in case of personal data that could compromise their commercial and industrial secrets;

  • Information on data sharing: information on personal data that are shared with public and private entities;

  • Revocation of consent: revocation of consent given, at any time, upon express request of the holder. The revocation procedure will always be free of charge and facilitated; and

  • Deletion of personal data: personal data will be deleted at the end of their purpose or in the event of a desire to revoke your consent to carry out that treatment. Subject to local legal requirements, VirtualConnection may retain personal data if: (i) it is legally required to keep it, (ii) to comply with laws and/or regulations so mandated; (iii) need the data to establish, exercise or defend legal claims; and (iii) needs to maintain control of the data for public health reasons.

You can exercise these rights by contacting us using the form at the bottom of this page.

How is the security of personal data guaranteed?

VirtualConnection processes personal data, which are understood as data that allow the identification or identification of a natural person.

The company collects data for the execution of regular activities with users of services offered by the same. The list of data collected generally includes: identification data, contact data, financial data, browsing data (cookies, IP address), biometric data and other data that may be necessary to perform these services. It may vary according to the relationship between VirtualConnection and the data subject.

 

More information on the use of this data can be found in the specific terms of each service, requested from the DPO.

How long is data retained?

All personal data collected will be treated and kept as long as necessary to fulfill the purposes described in the section “What is the purpose of collecting and processing personal data?.

The data may be kept in our files in compliance with the deadlines defined in the legal system in question. This justifies, therefore, the maintenance of personal data in our databases, under the same security and protection mechanisms.

How long is data retained?

All personal data collected will be treated and kept as long as necessary to fulfill the purposes described in the section “What is the purpose of collecting and processing personal data?.

The data may be kept in our files in compliance with the deadlines defined in the legal system in question. This justifies, therefore, the maintenance of personal data in our databases, under the same security and protection mechanisms.

Communication channel

To contact VirtualConnection's Privacy Team and Data Protection Officer - DPO, use the form below or send an email to  dpo@virtualconnection.com.br

*The purpose of this form and the email address  dpo@virtualconnection.com.br  is to establish a channel for contacting the DPO and for exercising the rights of holders of personal data treated by VirtualConnection. For matters not related to privacy, access Contact Us.

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