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Service desk

Centralize and simplify all your company's information technology needs in a single place.

What is service desk

The main purpose of the service desk is to ensure
customer satisfaction. focusing on avoiding
failures, cover any difficulties and ensure
the quality of service provision.
For this, it is necessary to act and act in a strategic and preventive way.

Also known as a service center, it provides a single point of contact between customers, employees and business partners, that is, a service center that offers highly specialized technical support.

sesvice desk
icone 3d usuário

About the service desk

Our Service Desk services have technology, qualified and trained personnel to provide the quality of service and satisfaction that your customer deserves.

Its most noticeable role is to ensure that users receive the help they need in a timely manner, contributing to improved service and customer satisfaction.

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It registers incoming and outgoing requests for support and maintenance of the IT infrastructure, in addition to generating histories and ensuring the standardization of work.

Benefícios

benefícios sesvice desk
homem com computador

How it works?

  • We understand the products and services your company offers;​

  • We map your specific target audience;​

  • We create flow planning;​

  • We set up a personalized operation for your company.

 

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