O que é um chatbot?
Um chatbot é um Assistente Virtual que simula uma conversa humana, proporcionando maior precisão na resolução dos problemas do cliente, pois oferece conteúdo e respostas orientadas para o objetivo.
O chatbot permite que os clientes se sintam apoiados e satisfeitos com o resultado de sua consulta por meio de uma experiência totalmente digital. Ele também fornece acesso direto a faturas, informações, históricos de pagamento
e muito mais.
Existem infinitas possibilidades para aprimorar automaticamente o atendimento ao cliente.
integração
Com o chatbot, é possível integrá-lo a outras plataformas, permitindo que você tenha mais canais de atendimento. Abaixo estão alguns exemplos de plataformas que podem ser integradas.
Benefícios do chatbot.
Disponibilidade 24 horas de atendimento ao cliente.
Maneira automatizada de entrar em contato com o lead.
vendas automáticas.
Envio de links e faturas para pagamento.
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Informações de estado.
Agendamento de compromissos
Atendimento humanizado.
Redução de custos.
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Maior retenção.
Tipos de chatbot
Numeric Bot
The numerical chatbot is suitable for whatsapp and chat service, where through ura options (automated service system), you can be directed to the desired content.
Artificial intelligence allows a form of humanized conversation, where the customer can write the desired intention and be directed assertively to the correct menu, without having to navigate through the traditional flow.
Bot Artificial Intelligence
The billing bot allows you to send HSM (active message triggers) to request the customer to make the payment or speak directly to one of the consultants without having to contact the central, the process is entirely done by the Bot.
Collection Bot
Sales Bot
The Sales Bot is ideal for offering the customer products in a more practical way, where he can complete the purchase without needing the help of a consultant, within this model they have questions and content according to the profile of each customer.
Information Bot
The Informative Bot allows the customer to clear all their doubts without needing the help of a consultant, the assertiveness and resoluteness in this Bot model is almost 90% of retention.
Have you ever considered implementing a chatbot in your company and had doubts about which one would be ideal for your business?
Follow this thread and understand how we implement the chatbot in your company.
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How does it work?
We understand the products and services that your company offers.
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We map your specific target audience.
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Configuration of the chatbot according to the profile and objective of your company.
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In this stage, we will define the conversational flows, the departments involved, and user permissions.
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We set up a personalized Bot simulation for you to test, tailored to your company.
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Approved?! It's time to integrate your customer service channels, such as WhatsApp, Telegram, Business Messages, SMS, Facebook Messenger, website, email, and much more.
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Now the ChatBot will be up and running.
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Track the work in real time through dashboards, analyze the effectiveness of actions through customized reports with key indicators.
Did you see how many solutions we can bring to your business using the chatbot?
Get in touch with us, we will help you define the best chatbot strategy, reducing your costs and increasing the efficiency of your customer service.
