More than a contact, building a relationship
Customer Service (SAC)
SAC is the acronym for Customer Service. It is the service provided to serve its customers, from solving technical calls, responding to complaints, answering questions and clarifying details about services and products.
.png)
Some 76% of consumers see customer service as the true test of how much companies value them. ( 2015, Aspect Consumer Experience Survey ).
In addition to e-mail , there is online chat , communication
via chat on social media (Facebook, linkedin, Instagram), WhatsApp and, of course, the traditional telephone.
​
The more extensive your service arsenal, the better for your customer. After all, we know that there are people who prefer something more visual like email and social media. There are also hearing people who feel better in a common connection. In addition to those who prefer something more sensitive, talking directly to the company, as is done in online chat.
​
Having a quality service is the certainty of better results, increased profits, conquering and retaining customers.
Functionalities
It works?
How
We understand the products and services your company offers;
We map your specific target audience;
We create flow planning;
We set up a custom operation for your company.
You can use a variable model, that is, WE EARN ONLY FOR YOUR SUCCESS.
COBRANÇA
Clientes inadimplentes existem em qualquer negócio,
mas só é possível realizar a conversãi desse cliente com uma equipe altamente especializada.
ATENDIMENTO ATIVO
E RECEPTIVO
Proporcione o melhor tipo de atendimento para um
dos seus clientes, sendo ele da dorma que precisar
ativa ou receptiva.
SERVICE DESK
Centralize e simplifique todas as necessidade
da sua empresa em relação a tecnologia da informação, em um único lugar.
RETENÇÃO
Tenha um relacionamento de confiança e mantenha
clientes fiéis que continuam fazendo negócio com a
empresa ao longo do tempo.