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Some 76% of consumers see customer service as the true test of how much companies value them. ( 2015, Aspect Consumer Experience Survey ).
In addition to e-mail , there is online chat , communication
via chat on social media (Facebook, linkedin, Instagram), WhatsApp and, of course, the traditional telephone.
The more extensive your service arsenal, the better for your customer. After all, we know that there are people who prefer something more visual like email and social media. There are also hearing people who feel better in a common connection. In addition to those who prefer something more sensitive, talking directly to the company, as is done in online chat.
Having a quality service is the certainty of better results, increased profits, conquering and retaining customers.
Functionalities
It works?
How
We understand the products and services your company offers;
We map your specific target audience;
We create flow planning;
We set up a custom operation for your company.
