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Retention Center
Customer Retention is very important as it is the ability to keep loyal customers who continue to do business with the company over time.
It is the result of a trusting relationship that is not built overnight.
Customer Retention is very important as it is the ability to keep loyal customers who continue to do business with the company over time. It is the result of a trusting relationship that is not built overnight.
In order to achieve a good retention rate, it is necessary to have a lot of dedication and focus on customer experience and satisfaction.
At Virtual Connection, our centers have technology, constant training, qualified personnel specialized in retention, providing the quality of service and satisfaction that your customer deserves.
Functionalities
The longer a customer does business with your company, the more profit you make from them and the more they “pay” for the investment made to win you over!
Use of voice and digital channels
Use of CRM to segment customer profiles
Use of SMS, Mass E-Mail and Voicer
Use of dashboards to evaluate and monitor results
Using MIS and Dialing Strategies
Omnichannel Platform for Experience Management
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How
It works?
We segment through information, and we proactively activate customers who have a tendency to churn (Cancellation / Dropout Rate).
We contact you through different service channels to improve each experience and try to identify reasons for churn, thus creating retention barriers.
Want to know more about customer retention? Then get in touch with us so we can work together to find the best path for your business.
COBRANÇA
Clientes inadimplentes existem em qualquer negócio,
mas só é possível realizar a conversãi desse cliente com uma equipe altamente especializada.
ATENDIMENTO ATIVO
E RECEPTIVO
Proporcione o melhor tipo de atendimento para um
dos seus clientes, sendo ele da dorma que precisar
ativa ou receptiva.
SERVICE DESK
Centralize e simplifique todas as necessidade da
sua empresa em relação a tecnologia da informação, em um único lugar.
Mais que um contato, a construção de um relacionamento! Atenda seu clientes, resolva chamados técnicos, tirando dúvidas e esclareça detalhes.